Email intake flow
Office 365 received James Wright's message for Meridian Corporate Travel.
Office 365
Shared inbox for Meridian Corporate Travel
James Wright
james.wright@email.com
Inbound email
Please can you tell me what time my flight to Paris is next week?
ReplyPilot has the message, sender, and visible reference ready for processing.
Intent assessed by AI
Detected intent
Itinerary lookup
Assigned team
Customer support
Tenant
Meridian Corporate Travel
Booking platform
Destination
Paris
Intent
Itinerary lookup
Trust state
Needs verification
Rules and knowledge applied
Do not reveal travel times or passenger details before verification.
Knowledge base
Approved answer content
Verification rule
Verification required
Data protection
No account-specific details before trust
Draft ready for the agent
Hi James, I can help with itinerary details. To protect traveller information, please confirm the booking reference and traveller email or phone number before I share flight times.
The draft confirms only safe information and asks for verification before account details.
