Email intake flow
Office 365 received David Park's message for Harborlight Books.
Office 365
Shared inbox for Harborlight Books
David Park
david.park@email.com
Inbound email
Hello, I would like to book two seats for Event 42, the poetry reading next Thursday, if you still have space.
ReplyPilot has the message, sender, and visible reference ready for processing.
Intent assessed by AI
Detected intent
Event booking
Assigned team
Travel support
Tenant
Harborlight Books
System of record
Event
Poetry reading
Intent
Event booking
Seats
2 seats
Payment state
Not started
Rules and knowledge applied
Hold seats briefly while confirming booking details. Payment or account actions require the relevant trust tier.
Knowledge base
Approved answer content
Verification rule
Low risk until payment
Data protection
No account-specific details before trust
Draft ready for the agent
Hi David, Thanks for your interest in the poetry reading. I can help reserve two seats. Before taking payment, I will confirm the event date, accessibility needs, and the best contact details for the booking.
The draft confirms only safe information and asks for verification before account details.
